Introduction and Scope

We collect personal information that you voluntarily provide to us when making a reservation, subscribing to our newsletter, or contacting us. This may include your name, email address, phone number, and any other details you choose to share.

• Contact information: name, email, phone number.
• Reservation details: date, time, number of guests, dietary preferences.
• Communications: messages sent via contact forms or email.
• Technical data: IP address, browser type, and pages visited (collected automatically via cookies).

We do not collect financial information or payment details through this website. We do not collect sensitive information unless required by law.

We use your personal information to provide and improve our services, respond to your inquiries, and send you relevant communications about our dining and offline poker experiences in Sydney.

• To process reservations and manage your visit to our restaurant and Card Lounge.
• To respond to your questions and feedback.
• To send you updates about upcoming poker nights, Texas Hold'em events, and special dining offers, if you have opted in.
• To improve our website and services based on usage patterns.
• To comply with legal obligations.

We do not sell or rent your personal information to third parties. We only send marketing communications with your consent.

We may disclose your personal information to trusted third-party service providers who assist us in operating our website and delivering our services, such as reservation platforms and email marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Service providers: IT support, hosting, email delivery.
• Legal requirements: We may disclose information if required by law or to protect our rights.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets.

We do not disclose personal information to third parties for their own marketing purposes. All third-party providers are vetted for privacy compliance.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls.

• Data is stored on secure servers with restricted access.
• We use encryption for data transmission.
• Regular security audits are conducted.
• Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.

We retain personal information for a maximum of 7 years to comply with Australian tax and business record-keeping laws, unless a longer period is required.

You have the right to access, correct, or delete your personal information held by Royal Pavilion Club. You may also opt out of receiving marketing communications at any time.

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Opt-out: You can unsubscribe from marketing emails using the link provided in each email or by contacting us.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content. You can control cookies through your browser settings.

• Essential cookies: necessary for the website to function.
• Analytics cookies: help us understand visitor behaviour (e.g., Google Analytics).
• Preference cookies: remember your choices, such as language preferences.
• You can disable cookies in your browser, but some features may not work properly.

For more details, please refer to our Cookie Policy. We do not use cookies to collect personal information without your consent.

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below. We are committed to resolving any privacy issues promptly.

We aim to respond to privacy inquiries within 5 business days.